Shipping & Returns
In depth details about our policies
We offer the following rates for shipping:
FREE shipping on orders over $75.00* in Canada
10% fee of total order value for orders below $75.00 in Canada
(If you would like us to ship somewhere else other than Canada, please contact us to make arrangements)
AT THE MOMENT, THERE ARE NO TAXES IN-STORE AND ONLINE.
Returns & Exchanges
To be eligible for a return or exchange, your item must be unused and in its original packaging with original tags. We do not offer free shipping on returns. We will not provide any reimbursement for return shipping cost as they are the sole responsibility of the customer. If an item is damaged while shipping the return, you must contact your postal service to find out your options. We are not responsible for any damage to the item when shipping the return.
Gift cards, body care, food, jewelry, the acorn boxes, artworks & sculptures**
Step 1: Contact us via email at email@example.com to find out if your item is eligible for a refund and/or an exchange.
Step 2: Mail us your refund/exchange and include a copy of the receipt.
Step 3: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days (depending of your method of payment company policies). If you have chosen an exchange, your new item will be shipped within 14 days (depending on availability).
Late or missing refunds (if applicable)
If you haven’t received your refund, double check your account and contact your credit card company; it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you still have not received your refund, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded. ALL SALE ITEMS ARE FINAL SALE
Return shipping information:
341 Mountain Road
*For paintings & sculptures, we want to make sure they arrive safely at their destination. We can not offer the free shipping policy on those items since they require extra precautions in order to be shipped. There is therefore a handling fee on top of each artwork. For accurate prices, please don't hesitate to contact us.
** Some items may be eligible for an exchange, contact us prior to know your options. This applies to the in-store only.